Program Management Lead, Business Acceleration
Remote
Full Time
Experienced
Program Management Lead, Business Acceleration
ABOUT ODAIA
ODAIA noun
o·da·ia | 'oh-day-yeah
An Ancient Greek word referring to “tools of the trade.”
You can also find more information about the company and our products at odaia.ai.
ODAIA is a remote first organization, all our positions are WFH with frequent company and team based socials, events and meetings in-person and virtually.
ODAIA's AI helps the world’s largest pharma commercial teams grow their brands by engaging HCPs at the right time—when they need information to make treatment decisions.
We use proprietary machine learning (ML) and large language models (LLMs) to help teams understand their customers—healthcare professionals (HCPs)—and predict prescribing behaviors.
Our SaaS platform turns complex data into personalized insights, helping pharma teams make informed decisions that bring therapies to patients faster.
ODAIAns (what we call ourselves) are inspired to reinvent the future of how non-technical people leverage data in their day-to-day lives. We are passionate about solving complex problems in data, AI, engineering, design, and product, so our customers don’t have to. We live by the notion that “simplicity is the ultimate sophistication;” and making simplicity scalable is an even bigger challenge. That’s why we have a crazy talented team led by serial entrepreneurs, tech veterans, and life sciences experts.
OUR MISSION
Reducing patients’ time to therapy by facilitating meaningful interactions with healthcare providers, through human-centric software powered by AI.
We’re also on a mission to build an innovative, diverse, and ego-free business, where trust, innovation and ownership are valued. You’re on a mission too? We’re here for it. We put an emphasis on career development for our employees, and the opportunities to grow are extensive.
WHAT’S ON OFFER
Reporting to the Senior Director, Business Acceleration, the Program Management Lead, Business Acceleration has a proven track record of successfully orchestrating planning, execution, and delivery of complex programs. If you thrive in high-growth environments, enjoy connecting the dots across teams, and are passionate about bringing clarity and focus to fast-moving projects—this is your opportunity to make an impact!
WHAT YOU WILL DO
WHAT YOU BRING
ABOUT ODAIA
ODAIA noun
o·da·ia | 'oh-day-yeah
An Ancient Greek word referring to “tools of the trade.”
You can also find more information about the company and our products at odaia.ai.
ODAIA is a remote first organization, all our positions are WFH with frequent company and team based socials, events and meetings in-person and virtually.
ODAIA's AI helps the world’s largest pharma commercial teams grow their brands by engaging HCPs at the right time—when they need information to make treatment decisions.
We use proprietary machine learning (ML) and large language models (LLMs) to help teams understand their customers—healthcare professionals (HCPs)—and predict prescribing behaviors.
Our SaaS platform turns complex data into personalized insights, helping pharma teams make informed decisions that bring therapies to patients faster.
ODAIAns (what we call ourselves) are inspired to reinvent the future of how non-technical people leverage data in their day-to-day lives. We are passionate about solving complex problems in data, AI, engineering, design, and product, so our customers don’t have to. We live by the notion that “simplicity is the ultimate sophistication;” and making simplicity scalable is an even bigger challenge. That’s why we have a crazy talented team led by serial entrepreneurs, tech veterans, and life sciences experts.
OUR MISSION
Reducing patients’ time to therapy by facilitating meaningful interactions with healthcare providers, through human-centric software powered by AI.
We’re also on a mission to build an innovative, diverse, and ego-free business, where trust, innovation and ownership are valued. You’re on a mission too? We’re here for it. We put an emphasis on career development for our employees, and the opportunities to grow are extensive.
WHAT’S ON OFFER
Reporting to the Senior Director, Business Acceleration, the Program Management Lead, Business Acceleration has a proven track record of successfully orchestrating planning, execution, and delivery of complex programs. If you thrive in high-growth environments, enjoy connecting the dots across teams, and are passionate about bringing clarity and focus to fast-moving projects—this is your opportunity to make an impact!
WHAT YOU WILL DO
- Keep a pulse on all customers; contributing in an active role on larger engagements and providing PMO expertise and support to smaller engagements
- Continue to refine existing PMO methodology to evolve with our rapidly evolving platform and customer base
- Proactively identify patterns related to onboarding, discovery, testing and value delivery and provide recommendations on enhancements, adjustments or tooling
- Facilitate clear and timely communication among all project stakeholders (internal and external)
- Build and manage program plans and timelines, identifying dependencies, risks, and milestones
- Coordinate internal kickoff meetings and establish comprehensive onboarding plans encompassing sales handoff, setup, overall kickoff planning, discovery and customer education
- Manage cross-functional initiatives such as launches, strategic customer implementations, and internal systems improvements
- Effectively communicates customer status and identifies areas for process improvement
- Collaborate and enhance processes with key internal stakeholders
- Identify key trends, successes and areas for improvement in the customer onboarding process, provide actionable recommendations
- Own onboarding process improvements and initiatives and identify when additional frameworks are needed
- Centralize materials, templates and other documents for re-use
- Continuously refine reporting processes and metrics to accurately reflect customer sentiment and drive strategic decision-making
- Drive operational excellence by developing repeatable frameworks and processes for program delivery
- Monitor program performance and report on progress, identifying blockers and proposing solutions proactively
WHAT YOU BRING
- 5+ years of experience in program management, project management, or operations—ideally in SaaS, life sciences, or data-focused organizations
- Familiarity with Agile methodologies, program management tools (e.g., Jira, Asana, Smartsheet), and risk management best practices
- Experience managing complex projects involving multiple stakeholders and cross-functional teams
- Strong knowledge of project management methodologies, tools, and techniques
- PMP or other project management certification preferred
- Excellent communication and interpersonal skills, with the ability to effectively manage client relationships
- Demonstrated ability to drive results and meet project deadlines
- Exceptional communication skills, understands how to influence to both technical and non-technical teams and can motivate and drive progress towards a common goal
- A continuous learner who seeks and welcomes feedback to improve
- Grand vision, low ego and able to make a big impact
WHAT WE OFFER
- A strong, positive values based culture, we Ignite Innovation, Own It and Stand Together
- Medical & dental benefits - with immediate enrollment for full-time, permanent employees
- Flexible working hours, focusing on what we achieve and not the number of hours we clock
- Flexible time off policies
- Stock option grants
LOCATION
We are a remote first company with employees in both Canada and the US. Our office hub is located downtown Toronto. Team building, communication and social connectivity are important and we support this with virtual and in-person collaborative work sessions, team meetings and socials.
EMPLOYMENT VERIFICATION
Any conditional offer of employment made to a successful candidate will be subject to the full satisfaction with the results of any background and reference checks.
DIVERSITY, EQUITY & INCLUSION
ODAIA is an equal opportunity employer. We are committed to building an environment where everyone feels included, valued, respected and heard. We are committed to creating a diverse workplace, and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, disability status or any other characteristics protected by local laws, regulations or ordinances.
ACCOMMODATIONS AND ACCESSIBILITY
Accommodations are available upon request. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].Apply for this position
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