Engagement Manager
New York, NY
Full Time
Experienced
ODAIA noun
o·da·ia | 'oh-day-yeah
An Ancient Greek word referring to “tools of the trade.”
To learn more visit odaia.ai.
ODAIA is a remote first organization, all our positions are WFH with frequent company and team based socials, events and meetings in-person and virtually.
ODAIA works with pharma commercial teams to grow their brands and engage with the right healthcare professionals (HCPs) at the right time. ODAIA's SaaS AI platform turns complex data into personalized insights, enabling commercial teams to understand their customers - (HCPs), predict prescribing behaviors and make informed decisions that bring therapies to patients faster.
ODAIAns (what we call ourselves) are inspired to reinvent the future of how non-technical people leverage data in their day-to-day lives. We are passionate about solving complex problems in data, AI, engineering, design, and product, so our customers don’t have to. We live by the notion that “simplicity is the ultimate sophistication;” and making simplicity scalable is an even bigger challenge. That’s why we have a crazy talented team led by serial entrepreneurs, tech veterans, and life sciences experts.
To learn more visit odaia.ai.
OUR MISSION
Reducing patients’ time to therapy by facilitating meaningful interactions with healthcare providers, through human-centric software powered by AI.
We’re also on a mission to build an innovative, diverse, and ego-free business, where trust, innovation and ownership are valued. You’re on a mission too? We’re here for it. We put an emphasis on career development for our employees, and the opportunities to grow are extensive.
WHAT’S ON OFFER
Reporting to the Senior Director, Business Acceleration the primary role of the Engagement Manager is to lead the customer experience with ODAIA’s products from kickoff to renewal. You will lead data, brand strategy, project planning and ROI conversations with customers throughout the customer journey. The Engagement Manager is a critical role on a high performing team focused on leveraging industry expertise, account management and data prowess, to help customers meet their key business objectives around predictive analytics and data-driven decision making by leveraging the ODAIA platform.
WHAT YOU WILL DO
WHAT YOU BRING
LOCATION
We are a remote first company with employees in both Canada and the US. Our office hub is located downtown Toronto. Team building, communication and social connectivity are important and we support this with virtual and in-person collaborative work sessions, team meetings and socials.
EMPLOYMENT VERIFICATION
Any conditional offer of employment made to a successful candidate will be subject to the full satisfaction with the results of any background and reference checks.
DIVERSITY, EQUITY & INCLUSION
ODAIA is an equal opportunity employer. We are committed to building an environment where everyone feels included, valued, respected and heard. We are committed to creating a diverse workplace, and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, disability status or any other characteristics protected by local laws, regulations or ordinances.
ACCOMMODATIONS AND ACCESSIBILITY
Accommodations are available upon request. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected]
o·da·ia | 'oh-day-yeah
An Ancient Greek word referring to “tools of the trade.”
To learn more visit odaia.ai.
ODAIA is a remote first organization, all our positions are WFH with frequent company and team based socials, events and meetings in-person and virtually.
ODAIA works with pharma commercial teams to grow their brands and engage with the right healthcare professionals (HCPs) at the right time. ODAIA's SaaS AI platform turns complex data into personalized insights, enabling commercial teams to understand their customers - (HCPs), predict prescribing behaviors and make informed decisions that bring therapies to patients faster.
ODAIAns (what we call ourselves) are inspired to reinvent the future of how non-technical people leverage data in their day-to-day lives. We are passionate about solving complex problems in data, AI, engineering, design, and product, so our customers don’t have to. We live by the notion that “simplicity is the ultimate sophistication;” and making simplicity scalable is an even bigger challenge. That’s why we have a crazy talented team led by serial entrepreneurs, tech veterans, and life sciences experts.
To learn more visit odaia.ai.
OUR MISSION
Reducing patients’ time to therapy by facilitating meaningful interactions with healthcare providers, through human-centric software powered by AI.
We’re also on a mission to build an innovative, diverse, and ego-free business, where trust, innovation and ownership are valued. You’re on a mission too? We’re here for it. We put an emphasis on career development for our employees, and the opportunities to grow are extensive.
WHAT’S ON OFFER
Reporting to the Senior Director, Business Acceleration the primary role of the Engagement Manager is to lead the customer experience with ODAIA’s products from kickoff to renewal. You will lead data, brand strategy, project planning and ROI conversations with customers throughout the customer journey. The Engagement Manager is a critical role on a high performing team focused on leveraging industry expertise, account management and data prowess, to help customers meet their key business objectives around predictive analytics and data-driven decision making by leveraging the ODAIA platform.
WHAT YOU WILL DO
- Clearly articulate ODAIA’s value proposition, business strategy, mission, and product offerings
- Translate customer brand and data strategies into tailored ODAIA solutions
- Gather high-level requirements and capture business and end-user needs
- Assess customer data sets and workflows to define requirements, provide insights, and recommend improvements
- Identify and communicate project risks according to governance standards
- Build relationships across customer organizations, understanding structure, stakeholders, and priorities
- Align customer and ODAIA activities, maintaining regular communication to foster loyalty
- Conduct research to understand customers, their brands, and challenges
- Drive organizational and process change management during platform deployment
- Manage onboarding, including sales handoff, kickoff planning, discovery, and customer education
- Deliver business analytics, reporting, and ROI metrics
- Conduct quarterly business reviews to maximize platform adoption and value
- Evaluate solution risks and prioritize initiatives based on business impact and strategy
- Collaborate closely with Engineering, Customer Success, Sales, and Product teams
- Ensure data management and analysis comply with quality, regulatory, and cybersecurity standards
WHAT YOU BRING
- 5+ years working in a similar position in a start-up and / or technology / SaaS environment
- Experience working in the Pharmaceutical, Life Sciences or Healthcare sectors
- Experience leading large, complex projects with multiple stakeholders and partners
- Ability to build relationships and become a trusted advisor for your customers
- A solid understanding of the North American Pharmaceutical environment and key stakeholders involved in Marketing, Data, Analytics and Commercial Excellence
- An interest in challenging the status quo, by having a deep understanding of business processes, value drivers and technology to achieve desired outcomes
- Attention to detail, taking the time to understand the customer’s needs and challenges
- Drive to continually improve your knowledge of new technologies and industry standards to develop of simple, yet effective solutions
- Ability to understand business needs and develop consistent, clear analysis and report potential issues
- Accountable, proactive and agile
- Action orientated with the ability to work quickly and efficiently in a fast-paced environment
- Collaborative, results oriented self-starter that is able to find opportunity in challenge
- Adjusts quickly to changing priorities and copes effectively with complexity and ambiguity
- Has exceptional communication skills, understand how to influence to both technical and non-technical teams
- Grand vision, low ego, and able to make a big impact
- A strong, positive values based culture, we Ignite Innovation, Own It and Stand Together
- Medical & dental benefits - with immediate enrollment for full-time, permanent employees
- Flexible working hours, focusing on what we achieve and not the number of hours we clock
- Flexible time off policies
- Stock option grants
LOCATION
We are a remote first company with employees in both Canada and the US. Our office hub is located downtown Toronto. Team building, communication and social connectivity are important and we support this with virtual and in-person collaborative work sessions, team meetings and socials.
EMPLOYMENT VERIFICATION
Any conditional offer of employment made to a successful candidate will be subject to the full satisfaction with the results of any background and reference checks.
DIVERSITY, EQUITY & INCLUSION
ODAIA is an equal opportunity employer. We are committed to building an environment where everyone feels included, valued, respected and heard. We are committed to creating a diverse workplace, and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, disability status or any other characteristics protected by local laws, regulations or ordinances.
ACCOMMODATIONS AND ACCESSIBILITY
Accommodations are available upon request. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected]
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